FAQPage

Question 1

What types of therapies are available on iheal?

Accepted Answer

iheal offers a wide range of holistic health therapies, including osteopathy, homeopathy, naturopathy, Ayurveda, Traditional Chinese Medicine, psychology, hypnotherapy, life coaching, chiropractic, physiotherapy, and nutrition counseling. You can explore our full list of therapies on our website to find the one best suited to your health needs.

Question 2

Can iheal provide a medical diagnosis?

Accepted Answer

iheal is your trusted guide to discovering natural, effective health and wellness solutions and therapies for your health needs and connecting with qualified practitioners to help you through your journey.

While iheal provides valuable guidance and education on holistic healthcare therapies and specialists, we do not provide medical diagnoses. To receive a medical diagnosis, we always recommend you speak to a medical professional for your safety and well-being.

Question 3

Do I need a referral from a doctor to book a therapy on iheal?

Accepted Answer

No medical referral is required to book a session on iheal. Our platform gives you direct access to a range of natural, non-invasive therapies that support holistic well-being and are designed to complement your overall health. Whether you’re seeking relief from stress, managing chronic conditions, or simply looking to improve your health, our carefully vetted practitioners offer therapies that can benefit you in a gentle, effective way.

However, if you have a severe or complex medical condition, we strongly recommend consulting with your treating doctor before trying any new therapies. This ensures that your chosen treatments work in harmony with any ongoing medical care you may be receiving.

Question 4

How do I know if the practitioners are qualified?

Accepted Answer

iheal thoroughly vets all practitioners before they are listed. This ensures that each practitioner meets strict standards for qualification, certification, and experience in their field. To learn more about how we vet our practitioners, visit our How It Works page.

Question 5

How do I know if a therapy is right for my condition?

Accepted Answer

Through its educational hub, iheal provides comprehensive resources to help you understand the various therapies available and their potential benefits for your specific health concerns. You can explore detailed information on how each therapy works, its effectiveness, and what health issues it can address.

Additionally, your selected practitioner will assess your needs during your booked session and recommend the most suitable course of action to ensure you receive personalized guidance tailored to your condition and needs.

Question 6

Can I use my health insurance to cover therapy costs?

Accepted Answer

Some therapies on iheal may accept insurance. Coverage, however, depends on your specific insurance provider and plan details. We recommend reaching out to your insurance provider to verify whether the therapy is included in your coverage.

Question 7

How can I find the practitioner I need?

Accepted Answer

"iheal recommends specialists based on your selected health concern. To help you find the specialist best suited for your needs, you can filter your search based on location, treatment, language, years of experience, price, rating, and gender. You can also read the ratings and reviews for each practitioner.
"

Question 8

How can I find a practitioner who speaks my language?

Accepted Answer

iheal makes finding practitioners who speak your preferred language easy, ensuring a comfortable experience. When searching for a practitioner, you can use the language filter at the top of the listing page. Simply select your preferred language, and the platform will display a list of practitioners who speak your chosen language.

Question 9

How can I find a top-rated practitioner?

Accepted Answer

You can easily find top-rated practitioners on iheal by viewing the ratings and reviews on each practitioner’s profile. These reviews are shared by clients who have already consulted with the practitioner, giving you insight into their experience and effectiveness.
Additionally, you can filter your search by selecting options like ‘Most Recommended’ or ‘Most Popular’ to see practitioners who are highly rated.

Question 10

Where are iheal practitioners located?

Accepted Answer

iheal connects you with practitioners based in various locations across the UAE, making it easy to find an expert near you. Many users find in-person therapy especially beneficial, as it allows for more personal interaction and a tailored experience to their needs.

However, we understand the importance of flexibility, and some practitioners also offer virtual consultations for your convenience. 
Whether you prefer the comfort of an in-person visit or the ease of a virtual session, iheal provides both options to ensure you receive the care that works best for your lifestyle.

Question 11

What if I need urgent care?

Accepted Answer

iheal focuses on holistic health therapies and is not intended for emergency medical care. If you require immediate medical attention or are experiencing a health emergency, please visit your nearest hospital or contact local emergency services.

For more information on emergency resources, you can visit our Emergency Contact Page, which provides a list of important contacts and emergency services available in your location.

Question 12

How can I book an appointment online with a practitioner?

Accepted Answer

To book an appointment on iheal, just follow these simple steps:
1. On the iheal homepage, you can search for your specific health concern, therapy, or practitioner. Alternatively, let our intuitive iheal AI assist you in finding the right match for your needs.
2. Learn better about your health concerns and recommended therapies with our educational pages, designed to empower you with knowledge and guide you toward the most effective therapies tailored to your health needs. 
3. Once you find the practitioner best suited to your needs, you can select your preferred time and book your session in a few clicks. You can choose between in-person or virtual consultations if the option is available.
4. For practitioners offering direct booking, pay online for added convenience. Once your booking is processed, you will receive an email confirmation with your booking details. You can also log in to your iheal account to view and manage your bookings.
5. For practitioners affiliated with clinics, you can request a callback to confirm your appointment and discuss payment details directly with the clinic.

Question 13

Can I book multiple sessions at once?

Accepted Answer

Yes, you can book multiple sessions with the same or different practitioners. You can view and manage all your appointments through your iheal account.

Question 14

Can I cancel an appointment?

Accepted Answer

You can cancel or reschedule appointments up to 36 hours before your appointment date. Cancellations made within the refund window (no less than 36 hours before the appointment) are eligible for a refund.

If a refund is applicable, it will be processed to your original payment method within X business days. Please note that if you miss your appointment or, reschedule or cancel after the 36-hour window, the appointment will be marked as a no-show, and you will not be entitled to a refund.

Question 15

What if I need to change my practitioner after booking?

Accepted Answer

If you need to change practitioners, you can cancel and rebook with another practitioner, following the cancellation policy (no less than 24 hours before your appointment).

Question 16

How secure is the payment?

Accepted Answer

iheal processes all payments using Stripe, a global online payment processor trusted by users across the globe. All credit card details are encrypted, ensuring the safety and security of your financial information. Rest assured, iheal does not store personal financial details.

Question 17

Do you use my data for research?

Accepted Answer

iheal is committed to protecting the personal information of its users and adheres to strict data privacy regulations to safeguard your data. We collect and process only necessary data for our services and do not share it without your consent, except as legally required. You have control over your data and can access, update, or delete it as needed. For more information, refer to our Privacy Policy.

Question 18

How do I give feedback about my experience?

Accepted Answer

After your session, we encourage you to leave a review for the practitioner. Your feedback not only helps other users make informed decisions but also allows the practitioner to continue improving their services. You can easily leave a rating and share your experience on the practitioner’s profile.

Additionally, we’d love to hear your thoughts on your overall experience with iheal. You can leave feedback directly on our iheal Feedback Page, where your insights will help us enhance the platform and continue to provide the highest standard of care. Every review you leave helps build a stronger, more trusted community!

Question 19

How can I contact iheal if I have any questions or need assistance?

Accepted Answer

If you have any queries or need assistance, our customer service team is here to help! You can:

- Send us an email at customerservice@iheal.ae for any questions or support.
 - Call us directly at 04 576 9940 during our business hours (Monday to Friday, 9am to 6pm, excluding weekends and public holidays).
We are committed to providing you with the best support possible to ensure a seamless experience with iheal.

Frequently asked questions

General questions

What types of therapies are available on iheal?

What types of therapies are available on iheal?

Can iheal provide a medical diagnosis?

Can iheal provide a medical diagnosis?

Do I need a referral from a doctor to book a therapy on iheal?

Do I need a referral from a doctor to book a therapy on iheal?

How do I know if the practitioners are qualified?

How do I know if the practitioners are qualified?

How do I know if a therapy is right for my condition?

How do I know if a therapy is right for my condition?

Can I use my health insurance to cover therapy costs?

Can I use my health insurance to cover therapy costs?

Finding practitioners

How can I find the practitioner I need?

How can I find the practitioner I need?

How can I find a practitioner who speaks my language?

How can I find a practitioner who speaks my language?

How can I find a top-rated practitioner?

How can I find a top-rated practitioner?

Where are iheal practitioners located?

Where are iheal practitioners located?

What if I need urgent care?

What if I need urgent care?

Booking & consultations

How can I book an appointment online with a practitioner?

How can I book an appointment online with a practitioner?

Can I book multiple sessions at once?

Can I book multiple sessions at once?

Cancelation, rescheduling, and refund

Can I cancel an appointment?

Can I cancel an appointment?

What if I need to change my practitioner after booking?

What if I need to change my practitioner after booking?

Security and data privacy

How secure is the payment?

How secure is the payment?

Do you use my data for research?

Do you use my data for research?

How do I give feedback about my experience?

How do I give feedback about my experience?

Contact iheal

How can I contact iheal if I have any questions or need assistance?

How can I contact iheal if I have any questions or need assistance?

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Al Barsha

Bur Dubai

Business Bay

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Dubai

Jumeirah

Jumeirah Lakes Towers (JLT)

Sharjah

Al Barsha

Bur Dubai

Business Bay

Deira

Dubai

Jumeirah

Jumeirah Lakes Towers (JLT)

Sharjah