Privacy Policy

1. Introduction

This Privacy Policy explains how iheal ("we," "our," or "us") collects, processes, stores, and protects user data when accessing our website https://iheal.ae, including all related subdomains. By using our platform, you agree to the terms outlined in this policy and the applicable UAE data protection laws, including Federal Law No. 45 of 2021 (UAE PDPL) and Federal Law No. 2 of 2019 (UAE Health Data Law). This policy applies to all users of iheal’s services, including those who browse the website, request an appointment, book appointments, or interact with our platform in any way. It also details your rights regarding your personal data and how we ensure its security in compliance with UAE PDPL and UAE Health Data Law.

2. Information We Collect

2.1 Data Provided by Users

When using iheal, you may provide us with the following types of personal information:

Account Details – Name, email address, phone number, and any other details entered when signing up.

Booking Information – Appointment details, selected services, and preferences.

Health & Wellness Preferences – Information about your areas of interest or health concerns related to booking a practitioner.

Payment Information – If applicable, details necessary for processing transactions securely.

Communication Data – Information shared when contacting our support team or interacting with our platform.

2.2 Automatically Collected Data

When you visit iheal’s website, we may collect technical and usage data, including:

Device and browser information – Such as IP address, operating system, and browser type.

Website interactions – Pages visited, time spent on the site, and actions taken.

Cookies and tracking data – Used to improve website functionality (see Section 6 for more details).

3. How We Use Your Information

We collect and process data to provide and improve our services in accordance with UAE PDPL and UAE Health Data Law,. This includes:

Facilitating bookings – Connecting users with practitioners and managing appointments.

Personalizing user experience – Providing relevant content, recommendations, or notifications.

Enhancing our platform – Analyzing user behavior to improve website performance and user experience.

Customer support – Responding to inquiries, resolving issues, and ensuring smooth service.

Compliance and legal obligations – Ensuring adherence to relevant regulations and protecting against fraud or misuse.

Marketing and updates (with consent) – Sending newsletters, promotions, or relevant updates. You can opt out anytime.

4. Managing Your Information

You can:

Modify or delete your account through platform settings.

opt out of marketing communications by adjusting preferences in your account or contacting us.

Request access to your data and how it has been used.

5. Data Sharing

We do not sell, lease, or distribute personal data to third parties unless:

It is necessary for processing bookings or payments.

Required by law or regulatory authorities.

With explicit user consent.

6. Data Security

We implement strict security measures to protect personal data from unauthorized access, alteration, or misuse. As required under the UAE Health Data Law, all health-related data is stored within the UAE, and additional safeguards are in place to prevent unauthorized disclosures. However, no online platform can guarantee complete security, so users should also take precautions, such as safeguarding their account credentials.

7. Cookies and Tracking

Cookies are small text files stored on your device when visiting a website. They help improve user experience by remembering preferences and analyzing site performance such as:

Enhance functionality – Remember login details and preferences.

Analyze website performance – Understand user interactions for improvement.

Provide relevant content – Show personalized recommendations or notifications.

You can modify cookie preferences in your browser settings, but disabling them may affect website functionality.

8. Third-Party Links

Our platform may contain links to external websites. We are not responsible for the privacy practices of these third-party sites, and we encourage users to review their respective policies.

9. Accessing Your Data

Users can request access to their personal data in accordance with UAE PDPL and UAE Health Data Law. A small administrative fee may apply to cover processing costs.

10. Updates

We may update this policy from time to time. Any modifications will be reflected on this page, and we encourage users to review it periodically to stay informed.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

Email: info@iheal.ae

TEL: +97145769940