Terms of use

Welcome to iheal ("we," "our," or "us"). The information provided on our website is for general informational purposes only. All information on the website is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the site.

By accessing and using iheal.ae (the "Website"), the user (‘User” or “Users”) agrees to comply with and be bound by these Terms of Use. If you do not agree to these terms, please do not use the Website.

iheal provides healthcare services connecting users with healthcare service providers. The services include, but are not limited to:

The User must be at least 18 years old to use this Website. By using the Website, the User represents and warrants that they meet this age requirement.

The content on this website, including text, graphics, images, and other material, is for informational purposes only and does not constitute medical advice. The information provided is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.

iheal may provide users with AI-generated guidance or recommendations to enhance navigation and improve the booking experience. Such content is provided solely for informational purposes, does not constitute medical advice, and should not be relied upon as a substitute for professional judgment. AI outputs do not replace consultation with qualified healthcare providers, and iheal makes no warranty as to the accuracy, reliability, or completeness of AI-generated content. iheal expressly disclaims any liability arising from the use or reliance on such content.

If you or someone you know is having suicidal thoughts, or experiencing a medical emergency, do not use this platform. Please seek immediate help by using the resources listed on our Emergency Resources page. Always consult your doctor before using any complementary practices.

As facilitators for healthcare services, we facilitate the connection between patients and healthcare providers and provide guidance and education on the healthcare services. We do not provide medical services, healthcare, or advice ourselves. iheal role is limited to administrative support in scheduling and coordinating services with third-party healthcare providers. We do not endorse, guarantee, or warrant the qualifications, quality, or services of any healthcare provider. Any arrangements made between the User and a healthcare provider are strictly between the User and the provider. We are not responsible for any treatment or care provided by the healthcare providers with whom you are connected through our service.

This website may contain links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by iheal. iheal does not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the site or any website or feature linked in any banner or other advertising. iheal will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.

The User agrees to use the Website and services in accordance with all applicable laws and regulations in the United Arab Emirates. The User is responsible for providing accurate, current, and complete information when using the services. Users are also responsible for maintaining the confidentiality of their account information and for all activities that occur under their account. The User confirms and agrees that they will not use (or plan, encourage or help others to use) the Services and Website for any other purpose or in any manner that is prohibited by these Terms of Use or by applicable laws in the United Arab Emirates. It is the User’s responsibility to ensure that your use of the Website and Services complies with these Terms of Use and all applicable laws in the United Arab Emirates.

Your use of the Website is also governed by our Privacy Policy, which can be viewed at this page. Please review our Privacy Policy to understand our practices regarding your personal information.

The User assumes all responsibility and risk for your use of the services, the internet and for their conduct on and off of the Website, and the User hereby acknowledges and agrees that their use of the Website and the Services is on an “as is” and “as available” basis.​ The User’s acceptance of and compliance with the advice given by any medical services through the Website shall be at their risk. In no event shall (or any iheal of their officers, directors, shareholders, employees, subsidiaries, affiliates, agents or advertisers) be liable for any damages whatsoever resulting from or arising under or in connection with the Website or the Services or the use or access to, or the inability to use or access the Website and/or the Services, whether based on warranty, contract, tort, or any other legal theory, and whether or not iheal is advised of the possibility of such damages.​ ​ The User acknowledges and agrees that any information obtained from iHeal is for educational purposes only and does not constitute medical advice. Users are welcome to recommend iHeal and its content; however, they may not provide or imply medical guidance to others based on the information obtained from the Website. iHeal assumes no responsibility for any consequences arising from the misuse or misinterpretation of its content. To the fullest extent permitted by applicable law, in no event shall iheal, its affiliates, directors, employees, or agents be liable to User for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever, including but not limited to lost profits, data, use, goodwill, or other intangible losses, resulting from (i) User’s use of or inability to use the website; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the website; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party; and/or (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the website, whether based on warranty, contract, tort, or any other legal theory, and whether or not we are advised of the possibility of such damages.

The User agrees to indemnify, defend, and hold harmless iheal, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with their use of the Website or services, or their violation of these Terms of Use.

Because the user authentication on the Internet is difficult, iheal cannot and does not confirm that each user is who they claim to be. Because iheal does not and cannot be involved in user-to-user dealings or control the behavior of participants on the Website, in the event that the User has a dispute with one or more users, the User releases iheal from claims, demands and damages (actual and consequential and direct and indirect) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

iheal reserves the right to modify these Terms of Use at any time. Any changes iheal will be effective immediately upon posting on the Website. The User’s continued use of the Website after any such changes constitutes the User’s acceptance of the new Terms of Use.

iheal may terminate the User’s access to the Website and services at any time, Iheal with or without cause, with or without notice, effective immediately. All provisions of these Terms of Use that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

These Terms of Use shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles. Users agree to submit to the exclusive jurisdiction of the courts located in the Emirate of Dubai for the resolution of any disputes.

We do not guarantee, represent, or warrant that the User’s use of our service will be uninterrupted, timely, secure, or error-free. We do not guarantee that the results that may be obtained from the use of the service will be accurate or reliable.