FAQPage

Question 1

Why should I join the iheal network?

Accepted Answer

By joining iheal, you become part of an exclusive, trusted network of practitioners that gives you unparalleled access to clients seeking holistic health therapies. We help you expand your practice by increasing your visibility and access to a wider audience actively seeking your expertise.

With iheal, you benefit from personalized search listings tailored to match you with clients based on their needs and preferences. Our platform also enhances your credibility by verifying your qualifications, which builds more trust with potential clients. Additionally, you’ll enjoy seamless appointment management, secure payments, and the flexibility to offer both in-person and virtual consultations.

At iheal, we help you focus on what matters most—providing exceptional care to clients — while we handle the logistics that help your practice grow.

Question 2

What is the vetting process for joining iheal?

Accepted Answer

At iheal, we ensure all practitioners are thoroughly vetted before being listed on our platform. This process includes verifying your educational qualifications, certifications, and professional licenses. Additionally, we assess your experience in your field to ensure you have the practical expertise needed to provide high-quality care.

We aim to maintain a network of trusted practitioners who meet iheal’s standards of excellence, so clients can book with confidence, knowing they’re receiving care from qualified and experienced professionals.

Question 3

What certifications do I need to provide to join iheal?

Accepted Answer

You must provide copies of your relevant degrees, diplomas, or certifications from an accredited institution. Additionally, if you have specialized training or certifications beyond your main therapy qualification, these should also be submitted. We verify all documents to ensure they meet our standards.

Question 4

Is there a license requirement for me to be listed as a practitioner on iheal?

Accepted Answer

Yes, a valid license from a UAE regulatory body is required (e.g., DHA, CDA, MOH). In the absence of a UAE-issued license, you must provide a valid license from an international regulatory body governing your practice. You will need to submit your licensing details, which we will cross-check with the appropriate authorities to confirm validity. For non-DHA regulated therapies, practitioners must provide relevant certificates.

Question 5

How do you verify my certifications and licenses?

Accepted Answer

Upon collecting copies of your certification and licensing documents, we verify them with the issuing institutions and regulatory bodies. This includes checking the accreditation of the institution, confirming the validity of your license, and ensuring that all documents are current.

Question 6

Is a trade/commercial license required?

Accepted Answer

Yes, all practitioners must hold a valid trade license, ensuring compliance with local regulations and maintaining professional credibility. This requirement helps create a trusted environment for both practitioners and clients.

Question 7

How long does the vetting and verification process take?

Accepted Answer

The process typically takes up to 5 business days from the time you submit all necessary documents. This duration depends on how quickly we can verify your qualifications and licenses.

Question 8

What standards do I need to abide by as a practitioner joining the iheal network?

Accepted Answer

As a member of the iheal network, you are expected to maintain high standards of professionalism, ethics, and compassionate care. This includes providing accurate, up-to-date information, respecting client confidentiality, and adhering to all legal requirements in your field, such as maintaining valid licenses and certifications.

Question 9

What happens if my certification or license expires?

Accepted Answer

It is your responsibility to keep your certifications and licenses current. If any of these documents expire while you are a member on iheal, you will need to provide updated versions to continue offering your services through the platform.

Question 10

How do I renew my agreement with iheal?

Accepted Answer

Before your agreement expires, iheal will notify you with instructions on how to renew your contract. This process will involve submitting any necessary updated documents, such as renewed licenses, and confirming your continued compliance with the agreement’s terms and standards.

Question 11

What happens if I want to terminate my agreement with iheal?

Accepted Answer

If you wish to terminate your agreement, you can do so by providing written notice according to the terms of your contract. Please ensure that any existing client obligations or appointments are fulfilled before the termination is finalized.

Question 12

How can I manage my client appointments, including rescheduling or cancellations?

Accepted Answer

You can easily manage all your appointments through your user profile. Our platform allows you to view your upcoming bookings, reschedule sessions, or cancel appointments as needed. If a client requests to reschedule or cancel, you’ll receive a notification with the details, and you can manage the request directly from your profile.

Slot availability:
You can also manage your availability by setting or updating your available time slots for future appointments. It’s important to regularly review and adjust your availability in advance to ensure clients are only booking during your designated times. Once slots are made available, they should remain consistent to avoid disruptions for the clients.

Rescheduling & cancelation: 
When rescheduling, simply select a new time slot that aligns with both your and the client’s availability.

For cancellations, please note that appointments cannot be canceled less than 36 hours before the scheduled time unless unforseen circumstances. If you must cancel within this timeframe, we kindly ask that you provide a reason to communicate to the client, as last-minute cancellations can affect client satisfaction. While we recognize that unforeseen circumstances can occur, it’s essential to keep such instances rare to maintain trust and prevent potential client complaints.

Our platform is designed to make managing your schedule seamless and efficient, allowing you to focus on delivering high-quality care while maintaining full control of your appointments.

Question 13

What are the terms of the agreement and payout?

Accepted Answer

The terms of the agreement, including payment methods and payout details, are outlined in the contract between you and iheal. For more information, please refer to the agreement provided during your onboarding process.

Question 14

How can I join the iheal network?

Accepted Answer

We’d be thrilled to have you join the iheal network. To get started, simply visit our "Are You a Practitioner?" page on iheal’s website and fill in the form to request a demo. Our representative will reach out to you to discuss the platform, guide you through the onboarding process, and answer any questions you may have.

Question 15

How can I contact iheal if I have any questions or need support?

Accepted Answer

If you need assistance or have any questions, you can: 
Send us an email at info@iheal.ae for any questions or support.
Call us directly at 04 576 9940 during our business hours (Monday to Friday, 9am to 6pm, excluding weekends and public holidays).
We are here to support you and ensure your experience with iheal is smooth and successful.

Frequently asked questions

Why should I join the iheal network?

Why should I join the iheal network?

What is the vetting process for joining iheal?

What is the vetting process for joining iheal?

What certifications do I need to provide to join iheal?

What certifications do I need to provide to join iheal?

Is there a license requirement for me to be listed as a practitioner on iheal?

Is there a license requirement for me to be listed as a practitioner on iheal?

How do you verify my certifications and licenses?

How do you verify my certifications and licenses?

Is a trade/commercial license required?

Is a trade/commercial license required?

How long does the vetting and verification process take?

How long does the vetting and verification process take?

What standards do I need to abide by as a practitioner joining the iheal network?

What standards do I need to abide by as a practitioner joining the iheal network?

What happens if my certification or license expires?

What happens if my certification or license expires?

How do I renew my agreement with iheal?

How do I renew my agreement with iheal?

What happens if I want to terminate my agreement with iheal?

What happens if I want to terminate my agreement with iheal?

How can I manage my client appointments, including rescheduling or cancellations?

How can I manage my client appointments, including rescheduling or cancellations?

What are the terms of the agreement and payout?

What are the terms of the agreement and payout?

How can I join the iheal network?

How can I join the iheal network?

How can I contact iheal if I have any questions or need support?

How can I contact iheal if I have any questions or need support?